Refund policy

Effective Date: 2025.01.22

Return Policy

Return Period: You can return items within 30 days from the delivery date.

Return Conditions: Products must be unused and in original packaging, with proof of purchase.

How to Initiate a Return

Please email us at sincere@goldenlins.com with the following information:

Order number

Description of the product you wish to return

Reason for return

We will provide you with return instructions.

Refund Policy

Refund Processing: Refunds will be processed within 10 business days after we receive the returned item.

Non-Refundable Items: Opened or used products and custom items are non-refundable.

The refund will be refunded to the bank account through the original payment method within 7-15 days after approval. Keep in mind that it may also take your bank or credit card company some time to process and post the refund.

Note: If you have not received a refund within the time frame, please fell free to contact us (Service team email: sincere@goldenlins.com ) or your card issuer.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Contact Us

If you have any questions, please contact:

Email: sincere@goldenlins.com

Phone number: +86-18822000424

Address: 9-1-213, Jinao Plaza, Jinmenhu Street, Xiqing District, Tianjin, China.